Payment and shipping

Shipping & Delivery

Our packages will be sent upon receipt of payment with tracking via DHL or Deutsche Post BRIEF. The shipping costs include loading and packaging fees and postage. Orders that were placed separately cannot normally be combined. To save shipping costs and protect the environment, we advise you to combine several items in one order. 

Shipping costs table

Always free of shipping costs is the collection in 73430 Aalen at our company headquarters. With this option, however, it is necessary to make an appointment for collection.

Delivery time

Usually our packages need 1-5 working days for national shipping and up to 3-21 working days for international shipping. When ordering frames with correction values, the processing time before shipment increases to 7-14 working days. International shipments may take up to 21 days for delivery due to longer transit time and customs clearance with the shipping company.

Shipping packaging

We use stable shipping boxes made of recycled raw materials as shipping packaging, which are lined with paper as filling material. Your new spectacle frame is also safely protected in our Landario hard-shell cases.

Dimensions: approx. 170x105x80 mm 

Weight: max. 900g

Returns

For returns please use the return function of the respective order. If the return is justified, please repack the items, if possible, in the original shipping packaging (incl. case) and send it back to us. After the return shipment is completed you will receive your refund. Costs for self-initiated returns cannot be considered. Return costs outside of Germany must be paid by the buyer.

Sending frames

After filling out our purchase form you will receive an email with a shipping label for free shipping to Landario. If you make more than one sales enquiry within two working days, you will only receive one shipping label for them. Pack your spectacle frame(s) carefully and unbreakable in a suitable and well-padded cardboard box. Best additionally in a hard-shell spectacle case. Roll-shaped shipping cartons are not permitted. The total weight of the carton must not exceed 1kg. Damaged spectacle frames are excluded from purchase.

Payment Methods

Costs of payment methods

No matter which payment method you choose, with Landario there are no extra costs for you!

Payment with Invoice

We offer payment on account via PayPal invoice. When paying with PayPal invoice Landario UG (limited liability) assigns the claim against you to PayPal (Europe) S.a.r.l. et CIE, S.C.A. Payments with debt discharging effect can only be made to PayPal (Europe) S.a.r.l. et CIE, S.C.A. The payment deadline is 28 days after receipt of the invoice. Payments directly to Landario cannot be booked in this case. You do NOT need a PayPal account to pay with PayPal invoice.

Account details for payment on invoice:

Bank: Deutsche Bank

Account holder: PayPal Europe

IBAN: Please refer to the invoice

BIC: Please refer to the invoice

You will find the intended purpose and the amount on your invoice.

Payment via banktransfer

Convenient payment in advance by bank transfer is no problem for us. Please pay the amount within 14 days after receiving the confirmation email. Your order will be shipped immediately upon receipt of payment!

Account details for payment in advance:

Bank: Kreissparkasse Ostalb

Account holder: Landario UG (limited liability)

IBAN: EN36 6145 0050 1001 0940 45 

BIC: OASPDE6AXXX

You will find the intended purpose and the amount in the confirmation mail.

Payment with PayPal  or credit card

Payments with PayPal and credit card are offered comfortably and safely via PayPal. During the payment process you will be redirected to the PayPal payment page. PayPal (Europe) S.a.r.l. et CIE, S.C.A. is responsible for the payment in this case. Your order will be processed immediately after receipt of payment. To pay with PayPal you need a PayPal customer account. You do NOT need a PayPal account to pay by credit card via PayPal.