Please note that the German version of our general terms and conditions as well as our return conditions are binding. We accept no liability for translation errors.

Consumers have a right of withdrawal according to the following criteria. Consumers are all natural persons who conclude a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

Revocation policy

You have the right to cancel this contract within thirty days without giving any reason.

The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must send us

Landario UG (haftungsbeschränkt)
Fachsenfelder Str. 2
73434 Aalen, Germany
Phone: +49 7366 704 00 38

by means of a clear declaration (e.g. a letter sent by post or e-mail) about your decision to revoke this contract. You can use the attached model cancellation form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you cancel this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

The costs for the first return label for returning the goods from Germany will be borne by Landario, unless the order was collected from Landario. For "Click & Collect" orders, a return in the shop or the return at the expense of the buyer is possible. All additional return labels for a delivery will be charged at 7,20€ (incl. VAT). The return costs from other countries are borne by the buyer.

You only have to pay for any loss in value of the goods if this loss in value is due to handling by you that is not necessary for checking the condition, properties and functioning of the goods.

Reference to the non-existence of the right of withdrawal:

The right of withdrawal does not apply to distance contracts,

  • for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded,
  • for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
  • for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature,
  • for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,
  • for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts,
  • for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence,
  • on services if the service has already been provided.

End of the revocation policy


Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it to us. Ideally by e-mail).

To :
Landario UG (haftungsbeschränkt)
Fachsenfelder Str. 2
73434 Aalen, Germany
Phone:+49 7366 704 00 38

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)


Ordered on (*)/received on (*)


Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only in the case of notification on paper)




(*) Delete where inapplicable.


If possible, the original packaging or packaging with comparable protection should be used for the return. Please ensure sufficient protection against transport damage. Damage caused by inadequate packaging may be charged to you. The goods must be sent to us with all accessories (microfibre cloth, case, other accessories). If accessories are missing, your refund will be reduced accordingly.

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