FAQs - frequently asked questions
What does "refurbished glasses" mean?
We do not purchase our glasses directly from the manufacturer, but buy them second-hand from private individuals, opticians or from insolvencies. Our glasses are therefore refurbished used glasses, exhibitors or other frames that have already been used in some way. But don't worry, each of our glasses is prepared with the greatest care. You can find out exactly how HERE.
What if I don't like the glasses or they don't fit?
In Germany, we offer free return shipping within 30 days of receiving your order. For international orders, you have to pay the return shipping costs yourself, but you can also return the shipment without any problems. You have enough time to try on the glasses and if you don't like them or they don't fit, you can return them to us free of charge. To do this, simply open a return in your customer account for the corresponding order or contact our customer service. We will then send you a DHL return label. As soon as your order is back with us, we will refund the purchase price or cancel your invoice.
Can I also order my glasses with lenses?
Yes, we also offer you the matching lenses for your new glasses in our online shop. In the Lenses & Accessories section, as well as on the product page of your new glasses themselves, you will find all the lenses that we offer. Simply add the lenses to your shopping cart with your prescription and we will send you your glasses directly with the lenses. Please note that the shipping time for orders with lenses increases to additional 7-21 days. Please also note that the lenses are made for you and therefore cannot be returned. If you are unsure whether the glasses will fit you, order the glasses without lenses in advance. You are unsure which lenses fit your requirements best? Contact us and we will be happy to help you.
Do you also offer progressive lenses?
We only offer single vision lenses online with our glasses. We only sell multifocal and progressive lenses locally in our store. The reason for this is that with progressive lenses, considerably more parameters have to be determined in order to achieve optimum visual comfort. These parameters can often not be clearly determined online. For the glazing of your glasses with progressive lenses, we recommend that you visit your local optician.
How can I sell my used glasses to Landario?
You can easily enter your used glasses in our purchase form at www.landario.de/sell and have the purchase price calculated within a few minutes. You will then receive a free shipping label from DHL by email for shipping to us. If you would like to sell more than one pair of glasses to us, you can click on "sell more glasses" after selling the first pair and then enter another frame. Your personal data will then be completed automatically. You will receive a common shipping label for all glasses.
If you don't know the brand of your glasses, you can send us a picture of the glasses and we will be happy to help you determine the brand. Just send us a short email to email@example.com.
The brand of my frame is not listed in the purchase form.
The selection of our brands in the purchase form is determined by the demand of our customers in the sale. The selection varies from time to time. If your brand is not listed, we are not currently buying it due to low demand. We will then not be able to make you a purchase offer for your frame.
My question is not listed here
If your question is not answered here, you are welcome to ask it directly to our customer service and we will help you as soon as possible.