FAQs - frequently asked questions
What does "refurbished glasses" mean?
We do not purchase our glasses directly from the manufacturer, but buy them second-hand from opticians or from insolvencies. Our glasses are therefore exhibitors, stock ware, or other frames that have already been used in some way, but not have been glazed.
What if I don't like the glasses or they don't fit?
In Germany, we offer free return shipping within 30 days of receiving your order. For international orders, you have to pay the return shipping costs yourself, but you can also return the shipment without any problems. You have enough time to try on the glasses and if you don't like them or they don't fit, you can return them to us free of charge. To do this, simply open a return in your customer account for the corresponding order or contact our customer service. We will then send you a DHL return label. As soon as your order is back with us, we will refund the purchase price or cancel your invoice.
Can I also order my glasses with lenses?
Yes, we also offer you the matching lenses for your new glasses in our online shop. In the Lenses & Accessories section, as well as on the product page of your new glasses themselves, you will find all the lenses that we offer. Simply add the lenses to your shopping cart with your prescription and we will send you your glasses directly with the lenses. Please note that the shipping time for orders with lenses increases to additional 7-21 days. Please also note that the lenses are made for you and therefore cannot be returned. If you are unsure whether the glasses will fit you, order the glasses without lenses in advance. You are unsure which lenses fit your requirements best? Contact us and we will be happy to help you.
Do you also offer progressive lenses?
We only offer single vision lenses online with our glasses. We only sell multifocal and progressive lenses locally in our store. The reason for this is that with progressive lenses, considerably more parameters have to be determined in order to achieve optimum visual comfort. These parameters can often not be clearly determined online. For the glazing of your glasses with progressive lenses, we recommend that you visit your local optician.
Why is there no return label with my parcel?
You will receive your return label digitally by email after you have opened the return. Please not only national orders within germany are getting a free return label. Return shipping costs for international orders must be paid by the buyer. You can open a return in your customer account or simply contact our customer service. Why did we choose this option? There are two reasons:
- Because we don't print out a return label for every order, it saves a lot of paper and toner. We try to produce as little waste paper as possible with an order, this saves your waste paper bin and above all the environment.
- Because we provide you with the return label digitally by e-mail, you also have the option of returning the goods completely without a printer. You can simply print out the return label with the QR code in the mail from your postman, the packing station or your nearest post office. You don't need to print out another form for our returns, all the information we need is on the returns label.
You can create your return label at your own at landario.com/retoure.
Can I also have my current glasses re-glazed?
Yes, you can also have your existing glasses glazed with new lenses if your correction has changed or your old lenses are scratched or damaged. To do this, proceed as follows:
- You order the lenses of your choice in our store.
- You send us the frames. Please take care of a careful packaging and an insured shipment, so that the glasses arrive safely.
- We work the ordered lenses into your glasses and send them back to you.
- You will receive your newly glazed glasses back after about 7-14 days (additional shipping delay may apply with international shipping).
How do I know my glasses size?
You can easily find out the size of your glasses by looking at an existing pair. You will usually find the size in box measurements on the inside of the temple, e.g. 51 □ 16 135. In this example, the glasses would have a lens size of 51 mm, a bridge width of 16 mm and a temple length of 135 mm. If you can't see the size on your glasses, you may find our guide to determining glasses size helpful.
How can i buy on account?
Our invoice purchase is handled via PayPal invoice (comparable to the more well-known Klarna, you do not need a PayPal account). After ordering, you have 30 days to pay the invoice. If you return or partially return your order during this time, we will cancel the invoice or update the invoice amount accordingly and you do not have to do anything else. You can find the payment method "Purchase on account" in the check-out under PayPal PLUS.
What does correction frame mean?
We generally distinguish between two types of glasses, prescription/correction glasses and sunglasses. Prescription glasses are designed and engineered for correcting refractive error and daily wear. These are usually more adjustable and lighter. Sunglasses are designed to protect the eyes from the sun. These are often characterised by larger lenses and thicker temples. Of course, any prescription glasses can also be used as sunglasses and vice versa. However, a few sunglasses cannot be glazed with prescription lenses, or without this the design changes somewhat.
My question is not listed here
If your question is not answered here, you are welcome to ask it directly to our customer service and we will help you as soon as possible.